ISO 10015:2019 guidelines

Introducing ISO 10015:2019 guidelines

ISO 10015:2019 standard is not a certificate like other quality management systems such as ISO 9001, ISO IATF:16949, integrated management system, etc., but it is included in the title of this guideline standard, which means guidelines.

Rapid technological developments, continuous product improvement and relentless competition make companies constantly improve the level of competence of their human resources. Employees are essential to the organization. The performance of the organization depends on how the competencies of the people are used in the work.

Competence management and development of people in the organization, team, group and individual levels is necessary for the success of the organization. Competence management and people development are clearly intertwined: employee development is a part of competence management and people's competence will need development.

These two structures are intermingled and cannot be separated in any way. Applying a systematic and planned process for competence management and people development has made an important contribution to help organizations improve capacities, achieve strategic strategies and desired results. Competence management has a significant importance in achieving the organization's capacities to create and deliver value to the customer.

Quality systems management resources under the ISO 9000 family emphasize the importance of the competencies of the organization's people and a culture that fosters growth and thus development. In fact, this standard is a guide to help the organization and its personnel when issues are referred to competency management and people development.

In many cases, this guide may also be used to interpret resources for the development or qualification of people in the ISO 9001 family of quality management systems or any other management system standard such as risk management and environmental management. (To view the full resume of Noor Management Consultants (Modirfa), contact us.)

Scope of application according to the latest version of the ISO 10015:2019 standard

This standard is a guide for establishing, deploying, maintaining and improving systems for managing competence and developing people to positively influence the outputs related to product and service compliance as well as the needs and expectations of stakeholders and investor partners.

4 main stages of ISO 10015:2019 implementation

• Training Needs Assessment : The most important step is to specify the approach of determining educational needs in the ISO 10015 standard.

At this stage, organizations identify the training needs of their employees, which can be gaps between the skills and knowledge required by an organizational position with a responsible person, or increasing the skills and awareness of personnel who need to learn. This needs assessment is reviewed after submission and some trainings are approved and some may be held in subsequent courses (usually the training cycle period is considered 6 months)

• planning : After the needs assessment is done, a schedule should be considered for the implementation of the approved trainings.
• Performance: The developed programs are executed at the designated times
• Educational effectiveness: It is checked whether the provided trainings have been effective or not.

Clauses of the 10015:2019 standard

The first edition of this standard was published in 1990, and until 2019, no new edition was published, although in 2010, an edition was published for the training of informal organizations.

1. Domain
2. Normative reference
3. Terms and definitions
4. Education lines
5. Competency management and employee development

Changes in ISO 10015:2019 version compared to ISO 10015:1999

No significant changes have been made in paragraphs 1, 2, and 3, except in paragraph 3, where the word Competence has been explained and used instead of Training.

Clauses of ISO 10015:1999:

4. Training lines

   • Teaching the four-level process

     • General
     • Training supplies
     • Involve personnel

   • Definition of training needs

     • General
     • Definition of organizational needs
     • Definition and analysis of competency requirements
     • Competency review
     • Definition of competency deficiencies
     • Definition of solutions to fill the gaps

   • Training design and planning

     • General
     • Definition of limits
     • Teaching methods and indicators to choose
     • Determine the training program
     • Choosing a training provider

   • Preparing for training

     • General
     • Provide support

   • Evaluation of training outputs

     • General
     • Data collection report, preparation and evaluation

5. Control and improve the training process

   1. General

   2. Verification of the training process

Clauses of ISO 10015:2019:

4. Competency management

   • General

   • Determining training needs

     • Organizational competence
     • Group or team competence
     • Individual competence

   • Assess current development and competency needs

5. Competency management and employee development

   • General

   • planning

   • Program structure

   • Performance

   • Roles and responsibilities

   • Evaluating the effectiveness of the competent management and employee development program

   • Identifying employee development and competency needs

Purpose of implementation

Finally, the goal of implementing the ISO10015 international standard is to provide guidance to help organizations to monitor and improve the training process through identifying and analyzing training needs, training design and planning, training implementation, evaluation of training results in order to achieve to its goals. This standard emphasizes the role of training in continuous improvement and aims to help organizations invest more effectively and efficiently in training.

Benefits of implementing ISO 10015:2019

• Estimating daily operational needs and strategic goals
• Educational investment that leads to productivity gains
• Key talent retention and professional development
• Evaluating the effectiveness of training
• Measuring the return on educational investment
• Organizing the education process
• Commitment of trainees and commitment of trainers
• Increasing the quality of training courses
• Increasing credibility and confidence among clients

Establishment of ISO 10015:2019

Modirfa is proud to have a group of expert consultants since 1387, helping organizations achieve excellence by consulting and obtaining ISO certifications in line with the establishment of quality management systems, including ISO 10015.