quality management system
A quality management system (QMS) helps to coordinate and direct the organization’s activities to meet customer needs and to improve efficiency on a continuous basis.
The ISO 9001 standard is an international standard that specifies the requirements for QMS and is also the most prominent approach in QMS.
Before creating a system, your organization must identify and manage various connected and cross-functional processes to help ensure customer satisfaction. The QMS design should be influenced by the organization’s goals, needs, and various products and services. This structure is mainly based on the Plan-Do-Check-Act cycle: PDCA is robust and enables continuous improvement for both the product and the quality system.
