Six Sigma, process design

Six Sigma, process design

To compete, it is necessary to rely on a new process that can satisfy the needs of the organization and the customer. Noor Consulting Engineers Group, with a rich history of establishing quality management systems and improving them, confirms this statement.

In today's competitive markets, improvements can only be made by creating value for the customer. As time goes on, I can see that our needs are changing and organizations are meeting them.

But do all organizations gain the same amount of income in meeting these needs?

Process design to attract customers

The needs of customers are divided into three general categories: basic, functional, and motivational, according to which the output characteristics of the organization can be classified:

The basic features are the features that the final product or service must satisfy, and any shortcoming in not fulfilling that need leads to customer dissatisfaction and customer loss.

Functional features are those features that can be created in the product, but if they are created and do not work properly, it will cause a loss of customer satisfaction.

The motivational features that the customer does not really need in the current situation actually promote the customer to buy and it is better to work properly to be valuable to the customer.

These needs will replace each other with the passage of time and a day will come when the motivational needs of today will become the basic needs of tomorrow.

Meanwhile, the winner is the organization that measures the needs and designs and implements specific processes to meet these needs, the output of which has the least non-compliance with the customer's motivational needs.

Design to achieve Six Sigma

On the other hand, by implementing the six sigma approach in your organization, you can achieve levels like 4 or 4.5 sigma, but it is not possible to continue progress until reaching the six sigma level unless you design a process that will bring you to six sigma.

In both cases, it was said that the main difference with normal six sigma projects is that a phase called design comes into play and there is no improvement phase, and the process is implemented and implemented exactly according to the ideal that you have in mind. In such projects where six sigma is used for design, design for six sigma or DFSS is said to use a new and different process from DMAIC.

This powerful process is called DMADV.

But what is DMADV?

Define : This phase, which is called definition, tries to create the same motivational needs for the customer or to identify the process that is needed in the organization to reach the output to the Six Sigma level.

Measure : In the measurement phase of this approach, the goal is not to know the current state of the organization, but to measure the needs of customers and convert them into functional concepts in our organization.

Analyze : In the analysis phase, using techniques such as TRIZ principles, breaking down the assumptions and analyzing the data collected in the previous phase, the needs of the customer and the process are understood and planning is done to satisfy the needs.

Design : Based on the outputs of the previous phase and taking into account the planning, a process should be designed to satisfy the customer's needs and the organization's processes, and the design should be implemented.

Verify : In the validation department, we are trying to validate the designs by conducting rigorous tests and tests.

Consulting process design with six sigma approach

Such a project requires a great knowledge of optimization, management and statistics, the implementation of which in Iran is unparalleled, so the consultants who claim to implement such an approach must pass a tough test to be allowed to enter the organizations. take for this.

Noor Consulting Engineers Group proudly announces that it has successfully completed all its quality system improvement projects and is ready to provide consulting and training services to you and your esteemed organization. We hope to bring Iraniabad to the future with your cooperation.