Quality assurance office development consultancy

Setting up a quality management office, quality assurance

Considering the importance of the issue of quality in different organizations and also the need for a systematic process with the aim of quality management in the organization, we in the Noor Management Consultants Group (Modirfa) decided to establish a comprehensive quality management office according to the observed needs of various industries in the country. In the organization, we should set up the organizational unit of quality management (quality assurance) along with the description of the processes, duties and responsibilities in the organization. This means that according to the needs and complexity of the organization, the number of people required for the quality management process is estimated and hired in cooperation with the respected employer. After that, our consultants provided coaching and specialized training to the members of the quality assurance office to make them aware and empowered to perform related duties and responsibilities.

It is obvious that quality in the organization does not have a peak, and the deepening of quality issues in the organization will be completely proportional to the level of organizational maturity in the field of quality, and the effectiveness of quality management is closely related to the duration of the implementation of quality-related processes in different layers of the organization. The reason is that by setting up a “quality management office” in the organization, on the one hand, by taking advantage of the presence of trained personnel based in the organization, it will increase the depth of quality issues in other personnel and processes of the organization, and also pave the way for improvement projects. more with the aim of improving quality in the organization.

Some duties and responsibilities of “Quality Assurance Office”

• Problem solving and continuous analysis of the organization in order to discover improvement opportunities
• Pursuing the standards and management systems of the organization and monitoring the certificates
• Documenting and controlling organizational documents
• Preparation, revision and control of all implementation methods, instructions and forms of all organizational processes
• Institutionalizing the process-oriented approach in the organization
• Promoting the stakeholder management approach and monitoring the fulfillment of the needs and expectations of internal and external stakeholders
• Promoting risk-based thinking and pursuing the management of organizational risks and opportunities
• Creating indicators and reporting dashboards for different processes of the organization
• Managing the implementation and follow-up of corrective action in the organization’s processes
• Reporting and following up on the achievement of organizational strategies and goals
• Conducting and following up internal audits of the organization
• Accompaniment, implementation management and accountability in second and third party audits in the organization
• Managing the implementation and holding of technical committee meetings and management review meetings in the organization

The benefits of setting up a “quality management (quality assurance)” office in the organization

• The centrality of quality management processes

In the organization, we always need a person directly related to each specific process. We do not confuse this issue with individualism, and we believe that by developing a process-oriented approach in the organization, we will have a comprehensive system consisting of all the personnel of the organization, but always in the process-oriented approach, in order to respond to communication and the effectiveness of the process, an office is designated as the owner or manager of the process. It is done so that if there is a need to refer to the process, the full point is clear.

• Increasing the satisfaction of customers, employers and other stakeholders

The main goal of the quality management process is to increase customer satisfaction. As far as possible, this index can be considered sufficient to measure the quality management process. If the average customer satisfaction is increasing in an organization, it can be said that the quality management process is being implemented effectively, and otherwise, one should worry about the effectiveness of this process.

• BI business intelligence driving engine

If you want to improve something, you need to measure it. Until the measurement of the processes is implemented in a systematic way, the improvement plans and the performance status of the organization will be speculative. The existence of a BI business intelligence system and the accountability of the owners of the various processes of the organization to the management dashboards will be a driving engine for the organization, and the level of focus of the senior manager of the organization on this important process is the fuel of this organizational driving engine.

• Reliable repository of organizational documents

The existence of documents and implementation methods and instructions in the organization should be checked from two perspectives. First of all, when hiring a new person or transferring personnel, one of the important organizational concerns is the training of the person in the new responsibility, which in addition to time and cost, in some cases, causes many mistakes and failures, a process that despite the implementation method and Up-to-date instructions for each process reduce this risk to an acceptable level.

On the other hand, when we want to check the performance of processes or personnel in the organization, we need a standard so that we can measure the amount of deviation from the standard. Up-to-date guidelines and implementation methods are the standards we need.

The modirfa activities in “setting up the quality management office”

Modirfa With experience since 1387 in various small, medium and large industries in the country and collecting the world’s latest methods as well as successful and unsuccessful domestic and international experiences in the way of setting up this important office in the organization, he will be by your side and from Before hiring the person(s), he will consult, train, coach and coach whenever the need is announced by you, and there is no end in mind for it. Our expert and experienced consultants will be next to the personnel of your organization’s quality management office and will provide all the information and skill training, including hard and soft skills, along with coaching and mentoring, so that in the first step of the organization from a The expert office focused on quality management should take advantage and proceed effectively in parallel with the standards and management systems of the organization. This activity will be based on the cycle remembered by the father of quality science, Edward Deming, and will be followed in the form of PDCA. The quality assurance processes have been planned and will be provided to the office personnel as well as the organization personnel along with appropriate training. Then, relying on the abilities of the quality management office personnel, these processes will be implemented at the organization level, and in the third phase, the level of efficiency and Their effectiveness is measured and in the fourth phase, based on the reports of the previous phase, the improvement plans for the next round of this cycle are planned, analyzed and feasible. Duration of each cycle It will be one year and the number of cycles can continue indefinitely based on the needs and recognition of the organization. At each turn of the cycle, goals are defined according to the needs of the organization, and at the end of the cycle, the achievement of those goals will lead to the improvement of the quality culture in the organization and increase the satisfaction of customers and stakeholders, and according to the new needs of the organization and the expansion of quality science in the world for the next year and the next cycle. New goals can be defined.